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Welsh Women’s Aid Wrexham

We offer a free, non-judgmental and confidential service providing information, emotional and practical support to women and their children who have experienced, or are experiencing physical, emotional, sexual, or financial abuse. We provide an inclusive service for all women, and we support women with and without children.


When needed safe, temporary accommodation with a range of support is available.

A refuge is a safe house and all the women and children who live there need to stay safe.

If you come into our refuge you won’t be given the address but we will come and collect you from an agreed meeting place. You won’t be able to tell anyone where you are and they won’t be able to visit you at the refuge.

The refuge is fully covered by 24 hour CCTV that is monitored and recorded. Everything you say to refuge workers is confidential. We won’t ever confirm or deny that you’re staying in the refuge unless there are child protection and safeguarding issues or we’re forced to do so by a Court Order. We won’t talk about you with any other agency or individual without your permission.

Some women may simply need a few weeks break from their situation while, for others, refuge support is the first step to a whole new life. All women receive the same level of service and support from the workers regardless of how long they stay.

In an emergency, Refuge Workers will help you with your immediate needs – medical attention, clothes, food, toiletries etc. During your stay we may offer:

  • Emotional support
  • Help to arrange a police escort to collect your things
  • Help to claim benefits
  • Help finding schools for your children
  • Help registering with a Doctor
  • Help with seeing a solicitor
  • Help with housing issues
  • Counselling (if you want it)
  • Help with immigration issues
  • Help with your safe resettlement
  • Help arranging support from other agencies
  • Help with going to Court

One Stop Shop

Our One Stop Shop in Wrexham is for anyone who has experienced or is experiencing domestic abuse in the Wrexham area.

All women who visit the One Stop Shop can be assured of a warm welcome. We listen and provide information to enable women to decide what is right for them, in a safe space.

We offer a community support service, access to advocacy through our Independent Domestic Violence Adviser (IDVA) service, and access to support from other service providers such as solicitors, debt advisors, counselling and housing services.  Support can also include assistance with legal issues, child contact arrangements and problems with housing, debt or drug and alcohol abuse.

Community Support

Our community support is available to anyone who has experienced or is experiencing domestic abuse in the Wrexham area, on Monday, Tuesday, Thursday and Friday, by appointment only on the following number: 01978 310 203

Group programmes

We run groups programmes that are open to any woman who wants to join a supportive group to explore more about the issues surrounding domestic abuse, and to help move towards recovery from abuse.

Our group programmes support women to improve self-esteem, build confidence, develop healthy relationships and improve assertiveness, all of which will have a positive impact upon family relationships and parenting.

IDVA Service

An independent domestic violence advisor focusses on maximising the safety of victims who are at risk of harm from domestic violence. Our IDVA service can provide support in a number of ways, including:

  • Giving support when deciding whether to report the violence to the police and providing information about the legal process and your rights.
  • Where a police report has been made, supporting you through all stages of the legal process, including accompanying you whilst giving evidence in court.
  • Assisting with contacts with the police and Crown Prosecution Service (CPS).
  • Allowing you the opportunity to talk about your situation in a safe space.
  • Helping you to gain support from other agencies e.g. housing, health, addiction and counselling.

Not everyone will wish to make a report to the police and in these cases we will work with you to help identify the support you may need. Our IDVA has links with services across Wrexham and will help you to access these services as appropriate.

Friendship forum

We recognise the importance of women engaging with others in order to help them to move forward with their lives. We run a Friendship Forum which is an opportunity for women who have used our services to meet in an informal and safe environment, to enjoy social and educational activities together. It’s also an opportunity to receive peer support and to make friends.

Please contact us for further details.

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