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National Quality Service Standards (NQSS)


The Welsh Women’s Aid National Quality Service Standards (NQSS) form a set of accredited criteria against which dedicated specialist services addressing domestic abuse can evidence their quality of provision. Embodying principles of participation, transparent governance, and needs-led service delivery, they set out the nature and standard of service provision necessary to enable service users of domestic abuse service to cope with and recover from their experiences of abuse. The National Quality Service Standards provide a framework for specialist domestic abuse services to evidence their quality and efficacy to stakeholders and service users.

They are in line with the Violence against Women, Domestic Abuse and Sexual Violence (Wales) Act 2015 statutory guidance and are mapped to the national training framework requirements. They also take into account non-devolved strategic approaches from the Home Office and Ministry of Justice as well as EU and internationally recognised standards for preventative, protective and supportive service provision.

You can read the standards here:

WWA NQSS Introduction 2021

How does the Standards Process work?

Services are assessed against the standards through the following process:

  • Services submit a range of documentary evidence for review
  • Service submit case files on a range of themes for review
  • An assessor conducts a site visit and interviews frontline staff, the CEO/Senior Manager, trustees, volunteers and current service users.
  • The assessor then writes a report summarising their findings which goes to the NQSS panel for review.
  • Services are required to re-apply for accreditation every three years and are also subject to a mid-point review.

Which services currently have the NQSS quality mark?

  • Calan DVS
  • Cyfannol Womens Aid
  • Swansea Womens Aid (applying for renewal)
  • Thrive Womens Aid (applying for renewal)

How do I find out more?

We have provided a NQSS Standards Manual to support services with the assessment process. To register your interest in applying please email [email protected]

How do I raise a concern about a service with the NQSS quality mark?

As the organisation that sets the National Quality Service Standards and manages the accreditation process, Welsh Women’s Aid accepts responsibility to uphold the quality of this system. Please see National Quality Service Standards Complaints Policy

This #StDwynwensDay we celebrate the strength of all women in Wales facing violence who still rise to support others and change lives. Celebrate the patron saint of caring relationships by sending our eCard at and supporting our movement for change. 💜

About 6 hours ago from WelshWomensAid's Twitter