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Ardal yr Aelodau: Safonau (NQSS)

The Welsh Women’s Aid National Quality Service Standards (NQSS) form a set of accredited criteria against which dedicated specialist services addressing domestic abuse can evidence their quality of provision.

The Welsh Women’s Aid National Quality Service Standards (NQSS) form a set of accredited criteria against which dedicated specialist services addressing domestic abuse can evidence their quality of provision.

Embodying principles of participation, transparent governance and needs-led service delivery, they set out the nature and standard of service provision necessary to enable service users to cope with and recover from their experiences of abuse. The NQSS provide a framework for specialist domestic abuse services to evidence their quality and efficacy to stakeholders and service users.

They are in line with the Violence against Women, Domestic Abuse and Sexual Violence (Wales) Act 2015 statutory guidance being developed as well as being mapped to the national training framework requirements. They also take into account non-devolved strategic approaches from the Home Office and Ministry of Justice as well as EU and internationally recognised standards for preventative, protective and supportive service provision.

Welsh Women’s Aid members are eligible to apply for the Welsh Women’s Aid National Quality Service Standards. There is currently no fee associated with the assessment process. For more information about the standards, or to discuss applying, email [email protected]

The following services have achieved a full pass:

  • Cardiff Women’s Aid
  • Cyfannol Women’s Aid
  • Swansea Women’s Aid
  • Thrive Women’s Aid
  • West Wales Domestic Abuse Service

The following services have achieved a conditional pass are are working towards recommendations:

  • Calan DVS
  • Carmarthen Domestic Abuse Services

Download WWA NQSS Manual 2020
Download WWA NQSS Introduction 2021

For more information about the standards, or to apply, email [email protected]

Updated 02/07/2021

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