You can access support through our direct email service: firstname.lastname@example.org
Live chat is available every day from 9am to 9pm.
We can support you in Welsh, English and any other languages using LanguageLine.
Text phone users can contact us via Type Talk on 1800108088010800
If you have experienced domestic abuse, sexual violence and/or violence against women, or are worried about a friend or relative who is experiencing any form of violence or abuse, you can call us – it’s free, and available 24 hours a day, 7 days a week.
Callers are guaranteed a friendly, supportive and understanding response by our experienced team, who can discuss your concerns and provide help, support and information. We won’t judge you, or blame you and you don’t have to be ready to take any action. Our skilled Helpline staff offer a professional service and will understand what you are experiencing.
Call us if:
We can listen, provide help and support, and give you information on a range of options and services in your area, designed to help meet your needs, including:
Calls to the helpline will not show up on landline phone bills.
All calls are confidential. If it is necessary to share information with other agencies, this would only be done with your full consent. The exceptions to this are if your life was in immediate danger or if there was a child at risk. In these circumstances, the authorities would be informed to ensure the safety and well-being of you and your children.
The Live Fear Free Helpline has been awarded the nationally recognised quality standard which defines and accredits best practice in helpline work for the third time.
‘I have called the helpline when I’ve been alone at night, when I have just had to speak to someone about how much I hurt. They have helped to change my life.’
‘I’ve only been able to start to deal with all of the hurt in the last year or so. It started with a call to the helpline. I spoke to the helpline who helped me get in touch with my local services. She listened to me and she understood. She spent time with me and I felt able to be brave enough to tell her what had happened.’
‘Exceptional support-gives me a chance to be heard. I now have a voice.’